Refund policy

Return & Refund Policy

At The Praya, we want you to love your purchase. If you are not fully satisfied, we accept returns within 30 days of delivery.

Return Eligibility

* Items must be unused, in original condition, and returned with original packaging.
* Customers are responsible for return shipping costs.
* Returns that show signs of use, damage, or alteration may not qualify for a refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you promptly.

Refund Process

* Once your return is received and inspected, we will notify you regarding the approval status of your refund.
* Refunds are issued only after verifying the item is in its original condition.
* Approved refunds will be processed to the original payment method within 5–7 business days.

How to Start a Return

To request a return, please contact us through our website contact page with your order number and reason for return.

Non-Returnable Items

Customized or personalized products are non-returnable unless they arrive damaged or defective.